Talk · Explore · Resolve
Concerned about a business relationship?
A conversation today could prevent a problem tomorrow.Whether it's with a customer, supplier, business partner or someone in your workplace, we're here to listen. Independent, confidential support to help you explore your options and find a practical way forward.
1 day
typical resolution once both sides sit down
100%
confidential, and without prejudice throughout
Both sides
on equal footing — there to find resolution that works for both sides
Sound familiar?
Something doesn't feel right. You don't have to wait for it to become a dispute.
- You've been putting off a conversation for weeks and it's still there on Monday morning.
- A client or supplier has quietly stopped being straight with you.
- You and your business partner are arguing about the same thing in different words.
- Someone's already said the word "solicitor" and nobody meant it kindly.
You don't need to have all the answers before you talk to us. Raising a concern early gives you the chance to understand what's happening, explore your options and protect the relationships that matter to your business.
What we help with
Support for the relationships your business depends on.
Customers
An unpaid invoice, a disagreement about the work, or expectations that no longer match. Let's talk about what's happening.
Suppliers
Delivery concerns, changing terms, or communication that's become difficult. Explore your options before the relationship breaks down.
Business partners
Different priorities, unclear responsibilities, or a conversation that's hard to have. Find a way forward that works for both sides.
Workplace
Tension in the team, a misunderstanding, or concerns that aren't being heard. Make space for a constructive conversation.
How it works
Talk. Explore. Resolve.
Talk about your concern
Start with a free, confidential 30-minute conversation. Tell us what's happening in your own words. No obligation and no pressure.
Explore your options
We listen, help you understand the concern, and explore practical options with you — including those that don't involve mediation.
Find a practical way forward
If a conversation is the right next step, we set it up — online or in person. You don't need to be on speaking terms: we approach the other party for you, neutrally, and nothing happens until both sides agree.
“I've watched small things in business turn into something much bigger, simply because nobody wanted to be the one to raise it. YBC Resolve exists so you can raise it early — and get it dealt with.”
David Ashdown
Mediator & Mentor
Costs & eligibility
You'll know what it costs before you commit to anything.
Fees are fixed, explained up front, and typically a fraction of the legal route. If a conversation is all you need, that's where it ends — we won't manufacture a process to bill you for.
Start with a confidential review- Free 30-minute confidential review
- Clear, fixed fees if further support is needed
- Most disputes resolved in a single day
- Online or in-person sessions
- Complimentary YBC membership for non-members, so both sides start level
Frequently asked
Straight answers.
A conversation today could prevent a problem tomorrow.
Concerned about a business relationship? Let's talk about it, in confidence. We'll help you explore your options and find a practical way forward. If mediation isn't right for you, we'll say so.
Free 30-minute confidential conversation. No obligation, no pressure.